Need help?
Please feel free to contact us if you have any questions or specific needs. Our team remains at your disposal and will respond within 24 hours.
contact@plafonnier-prestige.frFrequently Asked Questions
Yes, your payments are secure and encrypted through the Shopify Payments platform.
All online payments are made via the SSL/TLS security protocol, which encrypts your bank details during transmission to the secure banking server.
Yes, contact us within one hour of your purchase.
Contact us to correct your address within hours of placing your order. If your shipping address is incorrect, please contact us promptly with the correct shipping address.
Yes, you have 14 days from receipt to return your package.
Your item must be in perfect condition and unused, it must also be in its original packaging.
For more details, see our refund policy or contact us by email at: contact@plafonnier-prestige.fr
We process your order within 24 to 72 hours (excluding weekends and public holidays). Your order is then packaged and shipped within 7 days depending on stock levels. Delivery times are generally 5 to 12 working days in France, and up to 15 working days throughout Europe.
You will receive your tracking number by email as soon as it is available.
Then go to the “ Package Tracking ” page or click the link in the shipping confirmation email. If you need assistance, please do not hesitate to contact us.
Send us a photo of the damaged item by email to: contact@plafonnier-prestige.fr
We will send you a replacement item as soon as possible as a priority.
Currently we deliver mainly to Europe.
Delivery to other countries is possible on a case-by-case basis, but rates and conditions may vary. To obtain a quote for a specific country, contact us at contact@plafonnier-prestige.fr