4.7/5 out of +400 reviews
Payments & Orders
Of course, your online payments are completely secure and encrypted via the Shopify Payments payment platform.
All online payments by bank or credit card are made via the SSL/TLS security protocol, which encrypts your bank details during transmission to a secure banking server.
We accept Visa, Mastercard, Amex, as well as Apple Pay and Paypal.
Of course, you can cancel your order within one hour of your purchase.
It is essential to correct your address within hours of placing your order. If your delivery address is incorrect, please contact us promptly by email, providing the correct address. An incorrect address can lead to delivery complications or even the wrong destination. In this case, we cannot be held responsible.
Delivery & Returns
Yes, you have a legal period of 14 days to return your order.
For the return to be accepted, the item must be in perfect condition and unused, while being in its original packaging.
For more details, see our refund policy or contact us by email at: contact@plafonnier-prestige.fr
Our processing times are 24 to 72 hours (excluding weekends and public holidays), and your order is packaged and shipped within 7 days depending on stock levels. Delivery times are generally 5 to 12 business days in France, and up to 15 business days throughout Europe.
Delivery times may sometimes be longer for larger items. We do our best to ensure your order arrives as quickly as possible.
Some external factors such as logistics delays may influence the delivery time, do not hesitate to track your order or contact us in this case at the email address contact@plafonnier-prestige.fr
You will receive your tracking number by email as soon as it is available.
Then go to the “ Package Tracking ” page or click the link in the shipping confirmation email. If you need assistance tracking your package, please feel free to contact us.
PREMIUM delivery ensures priority processing of your order, with protection against loss, theft or damage during transport.
By choosing PREMIUM delivery, you benefit from a full and immediate refund in the event of a problem during delivery.
Your items may be sent separately depending on our stock and your order.
The rest of your order should arrive shortly.
We apologize for the delay. Shipping can sometimes be delayed due to customs clearance. However, you can track the status of your order at any time to find out where it is.
If you need assistance tracking your package or for additional information, please do not hesitate to contact us by email at contact@plafonnier-prestige.fr
Simply send us a photo of the damaged item to the following address: contact@plafonnier-prestige.fr
We will send you a replacement item as soon as possible.
We do our best to resolve any issues our customers may have with their items.
If you wish to obtain a refund, we can process it provided the request is made within 14 days of the delivery date.
For more details, please see our refund policy .
About Us
We currently ship primarily within Europe. Delivery to other countries is possible on a case-by-case basis, but rates and conditions may vary. To obtain a quote for a specific country, please contact us at contact@plafonnier-prestige.fr
We work with several logistics partners and suppliers, so items may be shipped from different locations. Shipments may originate from France, Spain, or Asia, depending on stock availability and the type of product ordered.
Simply send us an email to contact@plafonnier-prestige.fr or contact us via our “ Contact ” page.